{"id":59656,"date":"2024-04-15T11:24:11","date_gmt":"2024-04-15T09:24:11","guid":{"rendered":"https:\/\/provence-mediterranee.prep.faire-savoir.eu\/professionals\/quality-csr\/"},"modified":"2024-12-09T16:29:02","modified_gmt":"2024-12-09T15:29:02","slug":"quality-csr","status":"publish","type":"page","link":"https:\/\/provence-mediterranee.prep.faire-savoir.eu\/en\/professionals\/quality-csr\/","title":{"rendered":"Quality & CSR"},"content":{"rendered":"\n
\n
\n
\n

Context<\/h2>\n\n\n\n

The Provence M\u00e9diterran\u00e9e Tourist Office implements part of the tourism policy defined by Toulon Provence M\u00e9diterran\u00e9e. This policy is specified within the framework of the “Toulon Provence M\u00e9diterran\u00e9e” metropolitan project. The strategy drawn up by the Provence M\u00e9diterran\u00e9e Tourist Office is an expression of this policy in its action plan. This mission, entrusted to it by its local supervisory authority, must be carried out on an ongoing basis, striving to satisfy the expectations of the Provence M\u00e9diterran\u00e9e Tourist Office’s customers as fully as possible, be they visitors, local residents or tourism service providers (hotel operators, furnished accommodation operators, bed and breakfast operators, managers of tourist and cultural sites, business tourism operators, etc.). In an ever-changing environment, with the economy under extreme pressure and periods of constant uncertainty, it is vital to ensure that customer satisfaction is taken into account, and to pursue a policy of progress and continuous improvement. That’s why the Office de Tourisme Provence M\u00e9diterran\u00e9e has embarked on a quality approach, improving the efficiency and effectiveness of its processes and activities.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n<\/div>\n<\/div>\n<\/section>\n\n
\n
\n
\n
\"\"<\/figure>\n<\/div>\n\n\n\n
\n
\n

Our values<\/h2>\n\n\n\n
Innovation<\/summary>\n

Innovate for greater efficiency in an ever-changing tourism market, where stagnation is synonymous with regression. Our aim is to share this innovation with the region’s tourism players, to ensure that it is passed on as widely as possible.<\/p>\n<\/details>\n\n\n\n

The quest for continuous improvement<\/summary>\n

By constantly questioning ourselves, we can generate progress by systematically implementing appropriate assessment tools.<\/p>\n<\/details>\n\n\n\n

Listening and openness<\/summary>\n

Our daily leitmotiv is to clearly understand our customers’ needs in order to satisfy and anticipate their expectations as effectively as possible. This attentiveness is formalized in our quality approach, implemented on a daily basis by every member of staff at the Tourist Office.<\/p>\n<\/details>\n\n\n\n

Team spirit<\/summary>\n

Convinced that great ideas are always collective, that the best skills are nothing if not backed up by those of others, the team represents the vital energy of the Tourist Office. It will be the guarantor of the long-term effectiveness of the quality approach implemented.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<\/section>\n\n

\n
\n

Sustainable Development<\/strong><\/h3>\n\n\n\n

For tourism that respects the environment and its inhabitants, and generates economic dynamism.We are committed to promoting a responsible tourism offer that contributes to the attractiveness of the region through environmental quality and quality of life, by winning over stakeholders and reducing environmental and societal impacts. <\/p>\n\n\n\n

Aware of the current and future economic, environmental, cultural and societal challenges, the Provence M\u00e9diterran\u00e9e Tourist Office is structuring all its actions around the theme of sustainable tourism. In the 2nd half of 2024, this will result in the integration of a Corporate Social Responsibility (CSR) progress approach, taking into account the challenges of responsible tourism across all its activities.<\/p>\n<\/div>\n<\/section>\n\n

\n
\n
\n

Collective implementation methods<\/h2>\n\n\n\n

The procedures for implementing the Tourist Office’s quality and CSR policy are based on five pillars:<\/p>\n\n\n\n